Items may be returned up to 30 days from purchase.
You should expect to receive your refund within one week of us receiving your returned item, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We are located in New York City and ship from there as well. Items are shipped on the same day that payment has been received from an order except if payment has been recieved after 5pm EST, in which case, they are shipped the next day.
Items shipped within the USA are shipped fast, via USPS Priority Mail and generally take 2-3 business days to reach their destination.
We ship worldwide. Items shipped to international destinations (outside of the USA), are shipped via USPS international mail.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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