"No Hassles" Free Returns Policy
What do we mean by "Free" returns? -Just that. Unlike other stores, we do not charge any "restocking fees" when you return an item.
Items may be returned up to 90 days from purchase.
You should expect to receive your refund within one week of us receiving your returned item, however, in many cases you will receive a refund more quickly.
If you need to return an item, you can do so by simply filling out the form below or by logging into your account, viewing the order using the "Complete Orders" link under the My Account menu and clicking the Return Item(s) button. We'll e-mail you instructions on how to return an item and notify you via e-mail of your refund once we've received and processed the returned item from you.
We are located in New York City and ship from there as well. Most items are shipped on the same day that payment has been received. If payment has been received after 5pm EST then the order is shipped on the following day.
Items shipped within the USA are shipped fast, via USPS, UPS, or FedEx.
We ship worldwide. Items shipped to international destinations (outside of the USA), are shipped via USPS international mail and UPS.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer Free Standard Shipping (5-7 business days) and Express Shipping (3-4 business days), for any orders within the USA. Please note that the express and international shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.